Delivery Information

Please review the following terms and policy carefully as they are the terms of sale that govern your purchases at Th Tronics.com (hereinafter known as Th Tronics). They set out your rights and obligations with respect to your purchases, including important limitations and exclusions. Your placement of an order at Th Tronics constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.


Return Policy


Please review these policies carefully as they are the terms of sale that govern your purchases at Th Tronics.com (hereinafter known as Th Tronics). They set out your rights and obligations with respect to your purchases, including important limitations and exclusions. Your placement of an order at Th Tronics constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.


Return DOA (Dead on Arrival) Item


Any products , regardless of the guarantee offered, dead on arrival (incorrect usage excluded) within 5 days after delivery or 30 days after shipment if the delivery date is not traceable (The order shipment date and order notification are provided to you by email). [*]


In this case, please kindly provide us with proofs as below:


The photos of original Th Tronics package with front and back sides

The photos or video of the defective item(s)

The photos, video or screenshot showing the mal-function of the defective item(s)

In a DOA Situation: a reimbursement for return shipping fees is available, provided that:


Return the item(s) by ordinary mail (the cheapest way) with tracking number to the nearest Product Drop Off Box (see details below); If the mail service with tracking number costs more, you may choose the one without tracking, please be sure to keep the shipping receipt with you after return. We will process for you upon receiving the screen shot of your receipt.

The return shipping fee is less than 60% of the defective item(s) value, and also less than $40 (USD), we will cover the actual postage (according to the receipt you provided). If the return shipping fee exceeds the limit above, please contact our CS staff to further confirm it.


Return Defective Item


We will try our best to make sure the products shipped to our customers are in the best condition. If your product (only for items without Special Warranty terms in the product description and physical damage or incorrect use excluded) turns out to be defective.


Within 90 days (from the date of shipment) [**]


Policy: Upon being returned, the defective item will be refunded or replaced for free. Return shipping fee reimbursement is 35% of the item's price up to a maximum of $40.


Detail: The products get damaged (physical damages and damages caused by incorrect usage excluded) within 90 days after shipments (The order shipment date and order notification are provided to you by email). Customer may mail the products back to us. Full refund or replacement plus shipping cost reimbursement will be issued to you upon receipt of shipping proof (available tracking number or a screen shot of shipping receipt).


Note for return:


Return the item(s) by ordinary mail (the cheapest way) with tracking number to the nearest Product Drop Off Box (see details below); If the mail service with tracking number costs more, you may choose the one without tracking, please be sure to keep the shipping receipt with you after return. We will process for you upon receiving the screen shot of your receipt.


The return shipping fee is less than 35% of the defective item(s) value, and also less than $40(USD). We will cover the actual postage (according to the receipt you provided). If the return shipping fee exceeds the limit above, please contact our CS department for further confirmation.



Return Incorrect Item Received


If the item you received is completely different from the one you ordered, please contact us via our Customer Service Express and provide us the picture proof of the error.


If return is necessary, replacement plus shipping cost reimbursement will be issued to you on receipt of return proof. Please be sure that the incorrect item you returned is in the original package and the merchandise is in the same condition.


For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest us and we will offer you a certain discount for buying it.


After receiving the incorrect product, please kindly provide us with proofs as below:


The photos or video of the incorrect item(s)

The photos, video or screen shot showing the mal-function of the defective item(s)

Because different batches of the products supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions or appearance of the product proved to be correct, please understand the case will not included in this policy.


Return Unsatisfied Products


If you are not happy for any reason with your purchase, then just return it within 10 days of receipt for a full refund or an exchange. If the return is not a result of our error, customers will be required to cover shipping cost both ways. And please make sure the items you send back to us is in the original packaging, and the merchandise is in the same condition.


Return Policy For Bra And underwear Items


As for personal hygiene, the bra and underwear items are not available for return excludes quality issue. (The quality problem has to be reported within 48 hours upon delivery, and the pictures clearly showing the defect is necessary). Any return because of unfit size or product not as expected is unaccepted. We will provide the accurate size as possible as we can, please be sure the size is suitable before making purchase.



Our Drop Off Box For Return 


Defective Item Drop Off Box for customers from Brazil, Canada, Mexico or United States:


ATTN: Grant 1941 Davis Street, Ste. B Unit 31San Leandro, CA 94577UNITED STATES 


Defective Item Drop Off Box for customers from Australia, New Zealand


ATTN: Grant


Site 7, 100 belmore road north


Riverwood, NSW 2210


AUSTRALIA


Defective Item Drop Off Box for customers from


Albania, Andorra, Belgium, Bosnia - Herzegovina, Bulgarian, Croatia, Czech Republic, Denmark, England, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Spitsbergen archipelago, Sweden, Switzerland, Ukraine, Vatican, Yugoslavia.


ATTN: Grant


Unit E10, Voyage Park, Portfield Road


Portsmouth Hampshire po3 5fl


UNITED KINGDOM


If your country is not listed above, please return your package to our HK address at


ATTN: Grant


Room 225-226, Block B, Focal lndustrial Centre


21 Man Lok street


Hung Hom, Kowloon